You can reach our customer support team via email at contact@finejewelryusdirect.com or by phone at (409) 420-2280. We also have a chatbot on our website, finejewelryusdirect.com, where you can get instant assistance with common queries. Our customer service hours are Monday to Friday, 9 AM to 6 PM CST.

We offer fast free 3-7 day shipping for all orders within the lower 48 states. For more details on shipping options and estimated delivery times, please refer to our Shipping Policy page.

• Answer: We accept a variety of payment methods including major credit cards (Visa, MasterCard, American Express, Discover), PayPal, and Shop Pay. All payments are securely processed to ensure your personal and financial information is protected.

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package on the carrier’s website. Additionally, you can log into your Fine Jewelry US Direct account to view your order status and tracking information.

• At Fine Jewelry US Direct, we offer a 30-day return policy for all unworn and undamaged items. If you are not satisfied with your purchase, you can return it within 30 days of delivery for a full refund or exchange. Please ensure the item is in its original packaging and includes all tags and certificates. Contact our customer service team to initiate the return process.

Our diamonds are sourced from the Diamond District in New York City, a renowned hub for the highest quality and ethically sourced diamonds. We work with reputable suppliers who adhere to the highest standards of ethical and responsible sourcing, ensuring each diamond is carefully selected for its quality and craftsmanship.

Yes, all of our diamonds are conflict-free. We strictly comply with the Kimberley Process Certification Scheme (KPCS) to ensure that our diamonds are ethically sourced and free from any association with conflict or human rights abuses. Your peace of mind is our priority.