Explore our Exquisite Fine Jewelry Offerings and Customization Services

Frequently Asked Questions

 

1. What types of jewelry does Fine Jewelry US Direct offer?

We offer a wide range of fine jewelry including bracelets, earrings, necklaces, pendants, brooches, rings (bridal and cocktail), and more, all crafted with high-quality diamonds, gold, and silver.

 

2. Are the diamonds used in your jewelry certified?

Yes, we offer both certified and uncertified diamonds in our fine jewelry collection. Each piece's description will specify the certification status of the diamonds used.

 

3. How can I be sure of the quality of the diamonds?

We provide detailed specifications for each piece, including diamond clarity, color, cut, and carat weight. Our diamonds are carefully selected to ensure they meet high-quality standards.

 

4. Do you offer customization services for your jewelry?

Currently, we do not offer customization services. However, we have a wide selection of beautiful and unique pieces to choose from that cater to various tastes and styles.

 

5. What is your return policy?

We offer a 30-day return policy for items in our diamond, gold, and silver lines. Returns must be in the same condition as shipped. Please note that shipping charges are non-refundable.

 

6. What shipping methods do you offer, and what are the costs?

We offer various shipping methods:

  • Ground: Free, with a tracking number provided
  • Ground + Signature: $18.00
  • 2-Day + Signature: $24.00
  • Overnight + Signature: $75.00

 

7. How long does it take to ship orders?

Non-ring items ship within 1-2 business days, while rings ship within 1-4 business days depending on sizing needs. Note that the day you place the order does not count as the first business day.

 

8. Which carriers do you use for shipping?

We use USPS, UPS, and FedEx for shipping our jewelry. You can choose your preferred carrier during the checkout process.

 

9. How can I track my order?

Once your order ships, you will receive a tracking number via email. You can also check your order status through our website’s chatbot for real-time updates.

 

10. How do I contact customer support?

For any inquiries or support, you can email us at support@finejewelryusdirect.com or call us at (409) 420-2280. Our team is here to assist you with any questions or concerns.

 

11. Are your diamonds conflict-free and compliant with the Kimberley Process?

Yes, all of our diamonds are conflict-free and comply with the Kimberley Process. This ensures that the diamonds we use in our jewelry are ethically sourced and not associated with any conflict or human rights abuses. We are committed to maintaining ethical standards and providing our customers with high-quality, responsibly sourced diamonds.

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Luxury Jewelry Bargains on Halo Engagement Rings in 14k White Gold

Welcome to Fine Jewelry US Direct – Let’s Negotiate Your Price!

At Fine Jewelry US Direct, we believe in making luxury accessible. Our unique "Let’s Negotiate Your Price!" feature allows you to get the best deals on our exquisite collection of fine jewelry. Whether you're shopping for certified diamonds, stunning necklaces, or elegant bracelets, our limited stock ensures you receive exclusive pieces that might be gone tomorrow. Shop with confidence knowing you’re getting high-quality jewelry at the best price.

 

How It Works

Step 1: Sign Up To take advantage of our "Let’s Negotiate Your Price!" feature, sign up for an account on our website. This ensures a personalized and secure shopping experience.

Step 2: Browse Our Collection Explore our wide range of fine jewelry, from engagement rings to elegant bracelets. Our collections feature high-quality certified diamonds and exclusive gold and sterling silver pieces.

Step 3: Submit Your Offer On the product page of your chosen item, click the "Let’s Negotiate Your Price!" button. Enter your desired price and submit your offer. Our team will review your offer and respond promptly.

Step 4: Negotiate and Save We will consider your offer and either accept it, counter with a new offer, or provide additional options to help you save. Our goal is to ensure you get the best deal possible without compromising on quality.

 

Benefits of "Let’s Negotiate Your Price!"

Get the Best Deals: Our unique feature allows you to negotiate prices, ensuring you get the best deal on high-quality luxury jewelry.

Exclusive Access: With limited stock sourced from artisans in the Diamond District in New York City, you can own a piece of elegance that’s truly unique.

High-Quality Certified Diamonds: Our diamonds come with GIA, AGS, and IGI certifications, guaranteeing their quality and authenticity. We also offer uncertified diamonds of the highest quality, ensuring you receive a beautiful piece regardless of certification.

Ethically Sourced and Conflict-Free: We support the Kimberley Process, ensuring all our diamonds are conflict-free. Our diamonds are meticulously graded on the 4Cs (cut, color, clarity, and carat weight) to guarantee their quality.

Secure Shopping: Your privacy and security are paramount. We use secure credit card processing and offer financing options through our website.

 

Bundling for the Best Price

To get even better deals, consider bundling multiple items. Whether you’re looking for an engagement ring, wedding band, or matching set of jewelry, bundling can help you save more. Contact our customer service team to learn more about bundling options and how you can negotiate an unbeatable price for your wedding jewelry or special occasion pieces.

 

Shop Now and Save

Celebrate the grand opening of our store and the 2024 holiday season with a 24% discount on your first order. Use code GrandHoliday24 at checkout to enjoy this special offer. Don’t miss out on the opportunity to own a piece of our limited stock jewelry. What you see today might be gone tomorrow, so shop now and save!

 

For more information and to start shopping, visit Fine Jewelry US Direct.

Featured Fine Diamond Engagement Collection

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