Explore our Exquisite Fine Jewelry Offerings and Customization Services
Frequently Asked Questions
1. What types of jewelry does Fine Jewelry US Direct offer?
We offer a wide range of fine jewelry including bracelets, earrings, necklaces, pendants, brooches, rings (bridal and cocktail), and more, all crafted with high-quality diamonds, gold, and silver.
2. Are the diamonds used in your jewelry certified?
Yes, we offer both certified and uncertified diamonds in our fine jewelry collection. Each piece's description will specify the certification status of the diamonds used.
3. How can I be sure of the quality of the diamonds?
We provide detailed specifications for each piece, including diamond clarity, color, cut, and carat weight. Our diamonds are carefully selected to ensure they meet high-quality standards.
4. Do you offer customization services for your jewelry?
Currently, we do not offer customization services. However, we have a wide selection of beautiful and unique pieces to choose from that cater to various tastes and styles.
5. What is your return policy?
We offer a 30-day return policy for items in our diamond, gold, and silver lines. Returns must be in the same condition as shipped. Please note that shipping charges are non-refundable.
6. What shipping methods do you offer, and what are the costs?
We offer various shipping methods:
- Ground: Free, with a tracking number provided
- Ground + Signature: $18.00
- 2-Day + Signature: $24.00
- Overnight + Signature: $75.00
7. How long does it take to ship orders?
Non-ring items ship within 1-2 business days, while rings ship within 1-4 business days depending on sizing needs. Note that the day you place the order does not count as the first business day.
8. Which carriers do you use for shipping?
We use USPS, UPS, and FedEx for shipping our jewelry. You can choose your preferred carrier during the checkout process.
9. How can I track my order?
Once your order ships, you will receive a tracking number via email. You can also check your order status through our website’s chatbot for real-time updates.
10. How do I contact customer support?
For any inquiries or support, you can email us at support@finejewelryusdirect.com or call us at (409) 420-2280. Our team is here to assist you with any questions or concerns.
11. Are your diamonds conflict-free and compliant with the Kimberley Process?
Yes, all of our diamonds are conflict-free and comply with the Kimberley Process. This ensures that the diamonds we use in our jewelry are ethically sourced and not associated with any conflict or human rights abuses. We are committed to maintaining ethical standards and providing our customers with high-quality, responsibly sourced diamonds.