Return & Refund Policy - Fine Jewelry US Direct

Return & Refund Policy - Fine Jewelry US Direct

At Fine Jewelry US Direct, we strive to ensure your complete satisfaction with your purchase. If for any reason you are not satisfied with your order, we offer a 30-day return policy for items in our diamond, gold, and silver lines.

Return Conditions

• Return Period: Items must be returned within 30 days from the date of delivery.
• Condition: All returned items must be in the same condition as they were shipped, including original packaging and any certificates or appraisals.
• Restocking Fee: We currently do not charge any restocking fee. However, if a customer has excessive returns, we reserve the right to charge up to a 15% restocking fee.

Non-Refundable Charges

• Shipping Charges: Shipping charges are not refundable.

Return Process

1. Initiate Return: To initiate a return, please contact our customer service team at support@finejewelryusdirect.com or call 409-420-2280 to receive a return authorization.
2. Pack and Ship: Securely pack the item(s) in their original packaging, including all accompanying materials, and ship the package back to us. Ensure that the return authorization number is included inside the package.
3. Processing: Once we receive your return, it will be inspected and processed within 3-5 business days.

Contact Information

For any questions or concerns regarding our return policy or to initiate a return, please contact us at:

Email: support@finejewelryusdirect.com Phone: 409-420-2280

We are committed to providing exceptional customer service and ensuring your shopping experience with Fine Jewelry US Direct is satisfying.