Shipping Policy - Fine Jewelry US Direct
Shipping Methods and Costs
At Fine Jewelry US Direct, we offer several shipping options to ensure your jewelry arrives safely and on time within the United States.
Ground Shipping
- Cost: Free
- Tracking: Provided
- Signature Required: No
2-Day Shipping + Signature
- Cost: $24.00
- Tracking: Provided
- Signature Required: Yes
Overnight Shipping + Signature
- Cost: $75.00
- Tracking: Provided
- Signature Required: Yes
Order Processing Time
Orders placed by 6:00 p.m. Central Standard Time (CST) will be processed and shipped the next business day. Orders placed after 6:00 p.m. CST will be processed and shipped on the second business day.
Shipping Timeframes
Non-Ring Items: In stock and ship within 1-2 business days. Rings: Ship within 1-4 business days depending on the item. Some sizes are in stock, while others need resizing.
Please Note:
- The day you place the order does not count as the first business day.
- For example, if you place an order on Monday, it will ship on Tuesday or Wednesday.
- If you place an order on Friday, it will ship on Monday or Tuesday.
- We are closed on weekends.
Shipping Carriers
We use USPS, UPS, and FedEx to ensure your order arrives safely and on time.
Tracking Your Order
A tracking number will be provided for all shipping methods once your order has been shipped. You can use this tracking number to monitor the status and location of your shipment. Check your order status on our website through our chatbot. We take great pride in our customer service.
Contact Information
For any questions or concerns regarding our shipping policy or your order, please contact us at:
Email: support@finejewelryusdirect.com Phone: 409-420-2280
We are committed to providing exceptional customer service and ensuring your jewelry arrives promptly and securely.
Return & Refund Policy - Fine Jewelry US Direct
Return & Refund Policy - Fine Jewelry US Direct
At Fine Jewelry US Direct, we strive to ensure your complete satisfaction with your purchase. If for any reason you are not satisfied with your order, we offer a 30-day return policy for items in our diamond, gold, and silver lines.
Return Conditions
- Return Period: Items must be returned within 30 days from the date of delivery.
- Condition: All returned items must be in the same condition as they were shipped, including original packaging and any certificates or appraisals.
- Restocking Fee: We currently do not charge any restocking fee. However, if a customer has excessive returns, we reserve the right to charge up to a 15% restocking fee.
Non-Refundable Charges
- Shipping Charges: Shipping charges are not refundable.
Return Process
- Initiate Return: To initiate a return, please contact our customer service team at support@finejewelryusdirect.com or call 409-420-2280 to receive a return authorization.
- Pack and Ship: Securely pack the item(s) in their original packaging, including all accompanying materials, and ship the package back to us. Ensure that the return authorization number is included inside the package.
- Processing: Once we receive your return, it will be inspected and processed within 3-5 business days.
Contact Information
For any questions or concerns regarding our return policy or to initiate a return, please contact us at:
Email: support@finejewelryusdirect.com Phone: 409-420-2280
We are committed to providing exceptional customer service and ensuring your shopping experience with Fine Jewelry US Direct is satisfying.
Shop with Secure Checkout and Peace of Mind
Shop with Peace of Mind
Your Security Matters
At Fine Jewelry US Direct, we understand the importance of a safe and secure shopping experience. Our commitment to your security means you can shop confidently, knowing that your personal and payment information is protected every step of the way.
Encrypted Checkout Process
Our checkout process is encrypted using SSL (Secure Sockets Layer) technology. This encryption ensures that your data is securely transmitted between your device and our servers, safeguarding your sensitive information from unauthorized access.
Protecting Your Personal Information
We prioritize your privacy and security by implementing stringent security measures. Your personal information is handled with the utmost care, ensuring it is only used for the purpose of processing your order and enhancing your shopping experience.
Focus on Finding the Perfect Pieces
With our secure checkout, you can focus on what truly matters โ finding the perfect pieces for your jewelry collection. Whether you're purchasing an engagement ring, a necklace, or a pair of earrings, rest assured that your data is safe with us.
Our Commitment to Privacy
We are dedicated to maintaining your trust. Our privacy policy outlines how we collect, use, and protect your information. We are transparent about our practices and are always here to answer any questions you may have regarding your data security.
Shop Confidently
At Fine Jewelry US Direct, we strive to provide a seamless and secure shopping experience. Enjoy browsing our exquisite collection of fine jewelry, knowing that your security is our top priority.
For more information about our secure checkout process, please visit our Privacy Policy page. If you have any questions or concerns, feel free to Contact Us.
Welcome to our store
Welcome to our Store | About us
About Us โ Fine Jewelry US Direct
Welcome to Fine Jewelry US Direct
At Fine Jewelry US Direct, we bring the luxury and prestige of New York City's Diamond District directly to customers across the United States. As a premier destination for high-quality fine jewelry, we are dedicated to offering elegant, ethically sourced pieces at unbeatable prices.
Unlike traditional retailers, we work directly with trusted suppliers from the Diamond District, allowing us to provide exceptional craftsmanship without the high markups. Whether you are searching for the perfect engagement ring, bridal set, gemstone necklace, or timeless earrings, our carefully curated selection ensures youโll find a piece that complements your style and story.
Our Mission
At Fine Jewelry US Direct, our mission is to provide luxurious, high-quality, and ethically sourced fine jewelry while making it accessible to customers nationwide. We are committed to delivering timeless elegance by offering a diverse selection of exquisite pieces that celebrate life's most cherished moments.
Our collection is crafted from the finest materials, ensuring durability, beauty, and sophistication. We proudly offer:
- 10K, 14K, and 18K Gold โ Available in Yellow Gold, Rose Gold, and White Gold, designed to suit every style and preference.
- .925 Sterling Silver โ A classic and versatile choice known for its brilliance and durability.
- Rhodium-Plated Jewelry โ Enhancing the shine and longevity of sterling silver pieces with a premium finish.
- Gold-Plated Jewelry โ Providing a luxurious gold appearance at an exceptional value.
We believe that fine jewelry should be more than just an accessoryโit should be a reflection of personal style, love, and tradition. By working directly with suppliers from New York City's renowned Diamond District, we eliminate unnecessary retail markups, ensuring our customers receive the highest quality jewelry at the best prices.
Beyond aesthetics, we are committed to ethical sourcing and responsible craftsmanship. Our diamonds adhere to the Kimberley Process, guaranteeing they are 100% conflict-free and ethically mined. Our gemstones and materials are carefully selected to meet our rigorous standards, ensuring every piece is both beautiful and responsibly sourced.
At Fine Jewelry US Direct, we strive to exceed expectations by offering:
- Exclusive direct-to-consumer pricing โ Luxury without the retail markup.
- Exceptional craftsmanship โ Precision and artistry in every design.
- Ethical and sustainable sourcing โ Responsibly mined diamonds and high-quality materials.
- A seamless shopping experience โ Making it easy to find the perfect piece for any occasion.
We are honored to be a part of your most meaningful moments. Whether it's an engagement, anniversary, milestone, or a gift for a loved one, Fine Jewelry US Direct is here to help you celebrate with elegance and confidence.
Our Collection
Our extensive selection includes:
Rings
- Bridal Sets
- Engagement Rings
- Wedding Rings & Bands
- Anniversary Rings
- Eternity Rings
- Promise Rings
- Cocktail Rings
Earrings
- Stud Earrings
- Drop & Dangle Earrings
- Hoop Earrings
Bracelets
- Bangles
- Tennis Bracelets
- Cuff Bracelets
- Link Bracelets
Necklaces & More
- Pendant Necklaces
- Chain Necklaces
- Elegant Brooches & Pins
We also feature natural and lab-grown diamonds, including certified stones from GIA, IGI, and AGS. Every gemstone and diamond is hand-selected to meet our strict quality standards, ensuring brilliance, durability, and elegance.
What Sets Us Apart?
At Fine Jewelry US Direct, we are more than just an online jewelry storeโwe are your trusted partner in luxury and elegance. Here's why our customers continue to choose us:
โ Bringing the Diamond District to You โ We partner with top suppliers from New York Cityโs Diamond District, ensuring you get the best selection without the traditional retail markup.
โ Luxury at the Best Price โ As the middleman with direct-to-consumer pricing, we pass the savings on to you, ensuring you get unparalleled quality without overpaying.
โ Uncompromising Craftsmanship โ Every piece is meticulously crafted to exceed industry standards for beauty, durability, and timeless appeal.
โ Ethical & Conflict-Free Diamonds โ We strictly adhere to the Kimberley Process, ensuring our diamonds are responsibly sourced, conflict-free, and ethically mined.
โ Sustainability & Responsibility โ We are committed to eco-friendly and sustainable sourcing practices, ensuring that our jewelry is as responsible as it is beautiful.
Stay Connected
Be the first to discover new collections, exclusive promotions, and special offers by signing up for our email newsletter. Follow us on social media and join our growing community of jewelry lovers who value quality, elegance, and ethical luxury.
Thank you for choosing Fine Jewelry US Direct. We are honored to be a part of your journey and look forward to helping you find the perfect piece that speaks to your heart.
Contact us
Contact Fine Jewelry US Direct for Inquiries About Fine Jewelry
At Fine Jewelry US Direct, we are dedicated to providing exceptional service and the finest quality jewelry to our valued customers. Whether you're interested in our exquisite bracelets, earrings, necklaces, pendants, brooches, or our stunning bridal collections that include sets, promise rings, engagement rings, anniversary bands, and eternity rings, we're ready to assist you. We offer both certified and uncertified diamonds to meet all your jewelry needs.
Our fine jewelry selection includes both natural diamonds and lab-grown diamonds, ensuring you have the best options to choose from. Reach out to us today and let us help you find the perfect piece to celebrate your special moments.
Contact Information:
Phone: 409-420-2280
Email: contact@finejewelryusdirect.com
Address: United States
Business Hours:
Phone Hours:
Monday - Friday: 9:00 AM - 8:00 PM CST
Saturday: 10:00 AM - 4:00 PM CST
Sunday: Closed
Website Hours:
24 hours, 7 days a week
You can also communicate with us through our chatbot on our website for instant assistance.
Our Specialties Include:
- Bracelets: Discover our collection of finely crafted bracelets adorned with certified and uncertified diamonds.
- Earrings: From studs to hoops, explore our elegant diamond earring designs.
- Necklaces & Pendants: Find the perfect necklace or pendant to complement your style.
- Brooches: Add a touch of elegance with our exquisite brooches.
- Rings: Discover our stunning collection of diamond rings, from classic solitaires and cocktail rings to timeless bands. We also offer non-bridal rings that are perfect for any occasion.
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Bridal Jewelry: Choose from our beautiful bridal sets, promise rings, engagement rings, anniversary bands, and eternity rings.
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